Unable to change email address

Buongiorno, dovrei cambiare l'account di accesso ai moduli ma non riesco a fare la modifica.

Io ho un piano free e uso l'account google per entrare.

Dovrei cambiare account google, come posso fare?

il sistema sente la seconda mail come se avessi già un account, ma di fatto col secondo account non riesco ad entrare.

il secondo account sarebbe questo: challenge21giorni.pt@gmail.com

grazie

Hi Challenge21giorni,

Thanks for reaching out to Jotform Support. Our Italian Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I checked the account associated with the email challenge21giorni.pt@gmail.com and saw that it has already been deleted. But please note that the deleted account will stay in our system for 30 days until it is totally purged. This provides ample time for users who have changed their minds and want to restore their accounts. That's the reason why you still can't use this email for your main account. To free up the account, we will reactivate the deleted account, and you need to do the following:

• Login to your account at challenge21giorni.pt@gmail.com and change the email address to any of your other emails.
• Log out of this account and log in to your account at mauriziarimondi.hl@gmail.com, then you can now change the email address to challenge21giorni.pt@gmail.com.

Give it a try and let us know if you need any help.

Please I would delete my account Jotform challenge21giorni.pt@gmail.com because I have to use this email for my account opened with mauriziarimondi.hl@gmail.com.

please I have already deleted the account but I can't change the email.

Is it possible to speak with someone who speaks Italian? thank you

Hi Challenge21giorni,

Please note that when you delete an account, it can take 30 days to make the email address available for use again. To fix this, we can reactivate the deleted account and once reactivated, log in to it and change the account email to a different email address that has never been used for a Jotform. This way, we can release the email immediately to be used on the account that you'd like to keep. Please respond with the email address of the deleted account so we can reactivate it.

Once we hear back from you, we'll be able to help you with this.