Modulo MC non funziona più

I nostri allievi ci dicono che da questa mattina non riescono ad inviare il nostro modulo MC. Eppure fino a qualche ora fa funzionava correttamente.

Al momento sembra riandare. Ma per un po' di tempo per alcune persone l'invio è risultato impossibile e si rimaneva bloccati sul messaggio "please wait...".

Hi ScuolaNP,

Thanks for reaching out to Jotform Support. Unfortunately, our Italian Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, coming back to your question, I understand how upsetting this is. I’m going to do my best to resolve it for you. We're glad that your form is working correctly right now. just incase you experience this issue you can easily try to clear your form cache and try it again. Let me show you how:

1. On your My Forms page, hover your mouse on your Profile Avatar icon.
2. In the window that opens, click on Settings.
3. In the Settings menu, scroll down to the bottom of the page and click on Clear Cache. That's it, you're done.

You can also check this guide for more information about clearing caches. 

Let us know if you have any other questions.