non riesco ad accedere al mio account

non riesco ad accedere al mio account

anche dopo un reset della password, non riesco ad accedere

Hi {username},

Thanks for reaching out to Jotform Support. Unfortunately, our Italian Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. When I checked our system, I saw that the reason why you are not able to log in to your form account is that your account is suspended for collecting login credentials on your document 240932076065051. Keep in mind that this is a violation of our Terms of Use.

Since it is currently not possible to remove or edit the uploaded PDF in Jotform Sign, we want to ask for your permission to delete this document, so we can reactivate your account. Once this document is deleted, you can upload a new one that does not have the guide fields shown above.

Once we hear back from you, we can move forward with a solution.