non riesco a effettuare up grade abbonamento

  • RAFFAELERUSSO95
    Domanda del 15 marzo 2024 alle ore 19:26

    ciao non riesco a effettuare upgrade del mio abbonamento mi sai dire come posso procedere

  • Rhina Jotform Support
    Risposta del 15 marzo 2024 alle ore 19:36

    Hi RAFFAELERUSSO95,

    Thanks for reaching out to Jotform Support. Unfortunately, our Italian Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. You can follow the steps here when trying to upgrade. Are you getting an error message when trying to upgrade? Please try switching to a different browser or a different device? If the issue still persists, please try using a different card.

    Give it a try and let us know how it goes.

  • RAFFAELERUSSO95
    Risposta del 16 marzo 2024 alle ore 11:24

    non si carica il totale che devo pagare

  • Elbert_A Jotform Support
    Risposta del 16 marzo 2024 alle ore 12:03

    Hi RAFFAELERUSSO95,

    Thanks for using Jotform. Are you getting an error message during the upgrade? If so, it would help us to understand what’s happening if you could take a screenshot and send it to us. We have a guide here explaining how to do that.

    Once we hear back from you, we'll be able to help you with this.