How to remove reCaptcha?

  • contabile
    Domanda del 15 marzo 2024 alle ore 06:16

    Buongiorno,

    come mai da qualche tempo ogni modulo che si compila chiede il re Captcha?

    come faccio a rimuoverlo?


    Grazie

  • Angeli Jotform Support
    Risposta del 15 marzo 2024 alle ore 06:19

    Hi contabile,

    Thanks for reaching out to Jotform Support. Unfortunately, our Italian Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. The reCaptcha will appear when the form receives too many submissions or if the submissions being received in a short period are coming from the same user or IP address. It's a security measure in place to prevent spam submissions. To prevent the system from triggering the reCAPTCHA, we can whitelist your current forms or you can submit less than 60 submissions per minute.

    Let us know if this works for you.

  • contabile
    Risposta del 15 marzo 2024 alle ore 06:22

    yuo can insert in the whitelist all my forms.

    Thank's

  • Angeli Jotform Support
    Risposta del 15 marzo 2024 alle ore 06:30

    Hi contabile,

    Thank you for your reply. I have whitelisted your account, you should no longer see the captcha in any of your forms.

    Let us know if you need any more help.

  • contabile
    Risposta del 15 marzo 2024 alle ore 06:38

    Thank

    can you insert this?


    https://eu-submit.jotform.com/231271456669362


    Thank

  • Angeli Jotform Support
    Risposta del 15 marzo 2024 alle ore 06:43

    Hi contabile,

    Thanks for getting back to us. Unfortunately, we can't whitelist form/s created from a different account. The account owner should send us a request. Also, whitelisting forms are only available for paid accounts.

    Reach out again if there’s anything else we can help you with.