How to recover an old table?

  • Feruglio
    Domanda del 4 marzo 2024 alle ore 10:45

    Salve,

    abbiamo rinnovato tutto subito, ci sono tutti i moduli e le tabelle tranne questa tabella con id: 233163194960054


    E' possibile recuperarla da un backup?

    Questo è il codice che avevamo per fare l'embed:

    <div class="jotform-table-embed" style="width: 100%; height: 1500px;" data-id="233163194960054" data-iframesource="www.jotform.com" data-type="interactive"></div><script>(function(doc, id){var scripts=doc.getElementsByTagName("script")[0]; if (!doc.getElementById(id)){var script=doc.createElement("script"); script.async=1; script.id=id; script.src="https://cdn.jotfor.ms/s/umd/latest/for-sheets-embed.js"; scripts.parentNode.insertBefore(script, scripts); }})(document, "jotform-async");</script>

    Grazie mille

    Pasquale

  • Ryan Jotform Support
    Risposta del 4 marzo 2024 alle ore 10:57

    Hi Adriano,

    Thanks for reaching out to Jotform Support. Unfortunately, our Italian Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. Unfortunately, I am not able to find a submission table with the ID that you have provided. Can you tell us if this form was deleted? Please note that if the form is deleted, it will be purged after 30 days. Check out the screenshot below when deleting a form:

    How to recover an old table? Image 1 Screenshot 20
    Unfortunately, it is not possible to recover permanently deleted forms. You might also want to check out this guide about How to Delete a Form for more information.

    If that’s not exactly what you’re looking for, can you explain a bit more so I can help you better? 

    Reach out again if you have any other questions.

  • Feruglio
    Risposta del 4 marzo 2024 alle ore 11:23


    Sorry Ryan we wrote in Italian. Following the facts:
    1) during the renewal subscription “the system” gave us the info the the credit card was expired2) we did not open our account till the renewal action was done 3) Nobody delete any file4) … infact all the all data (over the “standard” bronze account) are correctly in place.
    Can you check if is possible to restore the table (otherwise I have to recreate everything).
    ThanksADRIANO FERUGLIO
  • Ryan Jotform Support
    Risposta del 4 marzo 2024 alle ore 11:36

    Hi Adriano, 

    Thanks for getting back to us. I understand your concern. Unfortunately, I am not able to find any table with the ID 233163194960054.

    Reach out again if you have any other questions.