Il mio modulo é sparito, questione urgente!

  • EdoardoLaVecchia
    Domanda del 23 febbraio 2024 alle ore 11:54

    Ho fatto upgrade e pagato come richiesto, ho bisogno che il link venga riattivato il più presto possibile, sto perdendo cliente

    Jotform Thread 12208161 Screenshot
  • Jerlan Jotform Support
    Risposta del 23 febbraio 2024 alle ore 12:15

    Hi EdoardoLaVecchia,

    Thanks for reaching out to Jotform Support. Our Italian Support agents are currently busy helping other Jotform users. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, remember that you'd have to wait until they're available again.

    About the issue, I am getting the same error when I open the form. Let's try to recover the form by checking your trash folder. Let me show you how:

    1. Log in to your account, go to My Forms, and on the left side of the page look for Trash and click on it.

    Il mio modulo é sparito, questione urgente!  Image 1 Screenshot 30

    2. Under Trash, look for the form and click on Restore.

    Il mio modulo é sparito, questione urgente!  Image 2 Screenshot 41

    Give it a try and let us know if you need any help.