disdetta abbonamento

buongiorno come disattivare un abbonamento Fs Jotform Fsprg.NI N intestato alla mia società Studio Tecnico iService p.iva 04263580401 ?

Grazie, saluti

Antonio Sgambato

Hi Antonio,

Thanks for reaching out to Jotform Support. Unfortunately, our Italian Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again. 

With that being said, we're unable to locate any account using the information you provided. Could you perhaps share the email address of the account so we can check? Or if you have a back up of any form link residing on that account, that'll help us locate it and check its status.

Once we hear back from you, we'll be able to help you with this.

Hi,

There is no problem , i can talk with you in English too.

I have 3 businesses an i don't rember which one have the subscription.

The only thing i know is the mastercard associated to the subscription.

Which method do you prefer i can get you all the Businesses data or the mastercard associated ?

Hi Antonio,

Thanks for getting back to us. You can provide us the following information below to help us locate the account:

• The last 4 digits of the card charged:
• Type of Card(e.g. Amex, Mastercard, etc..):
• The expiration date of the card:
• Date of charge:
• Amount:

Once we hear back from you, we'll be able to help you with this.

Hi Lorenz,

i can give you all the information :

• The last 4 digits of the card charged are 1396
• Mastercard
• The expiration date is 03/25
• Date of charge is 11/01/2024
• The amount is 444,51 € - USD 475,80

I hope you can give us a quickly reply .

Thanks.

Hi Antonio,

Thanks for getting back to us. I've now coordinated this with the relevant team and we'll keep you posted on this thread for any updates.

Thanks for your patience and understanding, we appreciate it.

Hi Lorenz,

thanks you for all the supports you give to us.

I'm waiting your reply.

Regards.

Hi Antonio,

Thanks for patiently waiting. We're unable to locate the account using the credit card details you provided. However, the team has looked into the company name you provided earlier, and they were able to locate one account possibly associated with the company.

The account is under the email address is**vi**stu*io@g**il.c*m. I'm assuming you're familiar with the email, and to my understanding earlier, you would like to cancel the subscription, right? If so, then you will have to login to that account and make another cancel request on this page.

Reach out to us again if you need any more help.