donazione paypal non funzionante

  • laprimaveraaps
    Domanda del 19 febbraio 2024 alle ore 04:18

    Buongiorno,

    ho creato il mio modulo e come metodo di pagamento ho introdotto la possibilità di fare una donazione attraverso pay pal, nel momento in cui si introducono i dati della carta e si cerca di effettuare il pagamento la transazione non avviene


    Jotform Thread 12015673 Screenshot
  • Lorenz Jotform Support
    Risposta del 19 febbraio 2024 alle ore 06:49

    Hi laprimaveraaps,

    Thanks for reaching out to Jotform Support. Unfortunately, our Italian Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again. 

    With that being said, can you explain a bit more about the issue? I checked your form 240485533921053 and you're using PayPal Personal Integration. Do you mean that submissions made are not showing in your submission page even though the payment was successful? If you can provide more details, we'll have a better idea of what's going on.

    Once we hear back from you, we'll be able to help you with this.