Account: Change the email address

  • 4gtrainingtenerife
    Domanda del 16 febbraio 2024 alle ore 09:17

    Buonasera,

    vorrei utilizzare il mio attuale account Jotform associandolo a un diverso account google. E' possibile senza perdere tutti i dati?

    Grazie

  • Camila Jotform Support
    Risposta del 16 febbraio 2024 alle ore 09:31

    Hi Daniela,

    Thanks for reaching out to Jotform Support. Unfortunately, our Italian Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. May I verify if you would like to change your email address that was associated with Jotform? If yes, it won't affect your forms, except for the Notification emails that have your previous email on them. Those emails will be updated to the new ones for you to receive the data. Let me show you how to do it:

    1. In your My Forms, select your Avatar on the upper right of the screen.
    2. Next, click Settings.
      Account: Change the email address Image 1 Screenshot 40
    3. Now, select Account and click Edit.
      Account: Change the email address Image 2 Screenshot 51
    4. Lastly, enter your New Email Address and select Save.
      Account: Change the email address Image 3 Screenshot 62

    You can check this guide about How to Change Your Account Email Address.

    Let us know if there’s anything else we can help you with. 

  • 4gtrainingtenerife
    Risposta del 16 febbraio 2024 alle ore 11:30

    I've done! Thank you