-
flirtclubDomanda del 15 febbraio 2024 alle ore 11:35
salve,
gli utenti mi segnalano che quando arrivano al termine del modulo, si blocca e non possono inviarlo.il modulo è il seguente:
https://form.jotform.com/52446422762960attendo un vostro cortese riscontro
grazie
Gennaro
-
Mahmoud Jotform SupportRisposta del 15 febbraio 2024 alle ore 11:58
Hi Gennaro,
Thanks for reaching out to Jotform Support. Unfortunately, our Italian Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.
Now, let me help you with your question. I'm sorry this is happening. I cloned your form and I couldn't replicate the same issue. I'm able to submit the form with no issues:
Could you please share with us a Consol Report for the issue when the user tried to submit your form? This will help us to investigate the root of the issue. Let me show you how to share the Screenshot:
- Once you open your thread, scroll down until you see Your Answer section.
- Click the Add Image button.
- Upload the image from your PC, then click the Add button to post the image on your thread.
I have cleared your form Cache to refresh the data. You can try to test the form again.
Once we have a better idea of what’s going on, we’ll be able to come up with a solution.
-
flirtclubRisposta del 15 febbraio 2024 alle ore 17:05
ok, thank you