Pagamenti non arrivati

Salve stiamo riscontrando problemi con alcune persone che hanno effettuato il pagamento tramite il nostro modulo. Ci viene riferito che dalla loro parte è stato effettuato e confermato a noi non è arrivato nulla come può essere ?

Hi modenastreetshow,

Thanks for reaching out to Jotform Support. Unfortunately, our Italian Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I've checked your account and can see that out of the three forms you have, only the Modulo pagamento form has payment integration. This form is integrated with PayPal Business. Is this the correct form in question? If so, may we know if you have checked the correct PayPal Business account that is connected to the integration? Can you please share the submission ID of the submission where you did not receive the payment?

After we hear back from you, we’ll have a better idea of what’s going on and how to help.