Form Freezing/Won't load

  • universodocente
    Domanda del 13 febbraio 2024 alle ore 04:05

    Ciao.

    Il mio modulo (https://form.jotform.com/universodocente/iscrizione) ha smesso di funzionare correttamente dalla giornata di venerdì.

    Form Freezing/Wont load Image 1 Screenshot 40

    Oltre a questo malfunzionamento, il modulo non entra nella modalità di modifica.

    Form Freezing/Wont load Image 2 Screenshot 51


    Abbiamo riscontrato delle notifiche in più nonostante la Posta in entrata sia completamente letta.

    Form Freezing/Wont load Image 3 Screenshot 62

  • Lara Jotform Support
    Risposta del 13 febbraio 2024 alle ore 04:13

    Hello universodocente,

    Thanks for reaching out to Jotform Support. Our Italian Support agents are currently busy assisting other Jotform users. However, I'd be happy to help you in English using Google Translate, and you can reply in whichever language you feel comfortable using. If you'd rather have support in Italian, let us know, and we can have them do that. But keep in mind that you'll have to wait until they're available again.

    Now, let me help you with your question. I cloned your form and tested it to see if I could replicate the issue, and I ran into the same issue, it looks like the form is freezing due to the several conditions. Form Freezing/Wont load Image 1 Screenshot 20Kindly note that the bigger the form is with lots of contents(fields) and a lot of script functions (i.e. Conditions), the most likely the form will become sluggish when loading and will sometimes result in form crashing. You might consider cloning your original form and divide the cloned form to several pages to see if it makes any difference. Also, I have gone ahead and cleared your form to help fix minor issues.

    You may also want to check our guide about How to Clone an Existing Form From Your Account.

    Give it a try and let us know if you need any help.