Contact Information Section: Unexpected Error Message

Buongiorno,

Come faccio a installare l'app che ho creato sul telefono. Se apro il link che mi genera nella sezione PUBBLICA non c'è scritto installare.

Grazie. Scusate il disturbo

Hi bucchionimatteo2203,

Thanks for reaching out to Jotform Support. Unfortunately, our Italian Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. Let's check the App, send us the link so we can test it on our end. Also, check if the popup blocker is disabled on your device. A window should pop up asking for your permission to install the app on your Home screen.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

hi, thanks for your answer. I've already solved it, sorry if I bothered you.



Buonasera,

vorrei sapere come faccio a integrare campaign monitor perché sulla mia app nella sezione impostazioni non c'è la possibilità di aggiungerla. Grazie, scusate il disturbo.

Hi bucchionimatteo2203,

Thanks for reaching out to Jotform Support. Unfortunately, our Italian Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. Let's check the App, send us the link so we can check it on our end. If you're referring to the Mobile App builder, there's no option for integration. Integration only works with the Form Builder, see the steps below:

1. On the Form Builder page, go to the Settings tab at the top navigation bar.
2. Open the Integrations tab on the left.
3. Search and click the Campaign Monitor.
4. You'll be asked to enter the API key to authenticate your account.
   
5. Map the form fields and that's it.
   
   

Let us know if you have any other questions.

Buongiorno, nella sezione CONTACT INFORMATION PAGE mi appare il messagio SI E' VERIFICATO UN ERRORE IMPREVISTO.

Hi Matteo,

Thanks for reaching out to us for help. I'd like to let you know that I am using a translation tool to provide assistance, but if you would prefer to get assistance in Italian Language, we can forward your ticket to our Italian team, However, please note that it could take longer to receive a response.

Can you take a screenshot of what’s happening and send it to us? This guide will show you how to do that.

Once we hear back from you, we'll be able to move forward with a solution.

Buongiorno ecco gli screenshoot

Hi Matteo,

Thanks for your feedback. I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.

Hi Matteo,

Thanks for reaching out to Jotform Support. I visited your app and was able to reproduce the issue on my end. However, when I cloned your app, the error was not there.

Screenshot of the cloned app:

Please try cloning your app and try again. It's easy, let's do it.

• Go to the My Apps page.
• Select the app and click on  'More' menu.
• Clone your app, with or without cloning your forms in your app.
• After selecting your preferred option, you will be redirected to the App Builder and your app will be duplicated.

Let us know if you need any more help.

Hi, thank you very much, sorry for the inconvenience