Modulo Bloccato

buongiorno ho un modulo bloccato e non riesco a capire il motivo

Mail Centri

C'è un blocco Login Credentials...

Come posso sbloccarlo?

Grazie

Simona

Hi Simona,

Thanks for reaching out to Jotform Support. Unfortunately, our Italian Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I have checked your account associated with email ID hr@toptarget.ch, and noticed that a form with the ID 233613296500047 has been suspended due to the collection of login credentials. Please be aware that this violates Jotform's Terms of Use. To reactivate your account, we must remove this offending field from the form.

Once we hear back from you, we'll be able to help you with this.

I don't understand what you mean with: collection of login credentials.

How can I remove?

Can you remove it please for me?

Sorry but I really don't know what is happened

Thanks

Simona

Hi Simona,

Thanks for reaching out to Jotform Support. Unfortunately, our Italian support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know, and we can have them do that. But keep in mind that you'll have to wait until they're available again.

Now, let me help you with your question. Unfortunately, collecting any login credentials is a violation. Your account is already active; just please make sure to follow the terms of use.

Let us know if there’s anything else we can help you with.

Sorry but is not an account problem

We have a problem with form with the ID 233613296500047 has been suspended due to the collection of login credentials.

I can't do nothing for reactive this form, can you please help me? Can you do it for me?

I can't understand where is the problem.

Thanks

Hi Simona,

Thanks for your patience, we appreciate it. We've successfully removed the offending fields from your form, and it's now enabled. You may try to access it again.

Reach out again if there’s anything else we can do for you.