How to clear Upload Space?

  • jujitsufirenze
    Domanda del 31 gennaio 2024 alle ore 16:50

    mi è arrivata la notifica del blocco causa superamento del limite di upload di 100 mb, ma non voglio fare upgrade per il momento visto che non ne ho bisogno, come posso fare per liberare spazio?

  • Rica Support Team Lead
    Risposta del 31 gennaio 2024 alle ore 18:56

    Hi jujitsufirenze,

    Thanks for reaching out to Jotform Support. Unfortunately, our Italian Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. To clear your Upload Space, please download your submission data and delete the submissions that have file uploads on them. If the submissions have been deleted on your Jotform Tables, please do not forget to delete them on the Trashed Entries as well. Let me show you how:

    • Go to your Jotform Tables by clicking the Form Builder menu beside the Jotform logo.
    • On the Jotform Tables, click the three dots beside the tab name and select Trashed Entries.

    1648538282 6242b2aacdade Capture Screenshot 10

    • Select All submissions then click Delete Forever.

    1648538363 6242b2fbded67 Capture Screenshot 21

    That's it. Let us know if you have any other questions.