Jotform Approvals: Approver takes action and the requestor will get an email about the status of the request

Buongiorno,
ho predisposto un modulo per la segnalazione di guasti.

Vorrei implementare la funzione che chi riceve le segnalazioni possa inserire lo stato (es.: Presa in carico, In lavorazione, Risolto, ecc.) ed, al variare dello stato della richiesta, venga inviata una mail di feedback a chi ha effettuato la segnalazione.

Purtroppo non riesco a trovare il modo di raggiungere l'obiettivo. Avete qualche suggerimento?

Vi ringrazio,

Andrea Ventura

Hi Andrea,

Thanks for reaching out to Jotform Support. Unfortunately, our Italian Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. Your requirement can be achieved using the Jotform Approval feature. I checked your account and found that you have 18 forms. If you can share the link to your form, I can check it out and help you with a solution.

Once we hear back from you, we'll be able to help you with this.

Hi Chris,
Thanks for your reply.
My form link is https://form.jotform.com/220821996716060

When a request is submitted, the backoffice check it and I should like to send a feedback to the submitter of the current status of his request.
The status could be, for example, "working in progress", "solved", etc.
When the backoffice change the status the submitter receives an email containing the current status.

Hi Andrea,

Thanks for sharing the link to the form. To achieve this, you will need to add an Email field to your form. The form respondent will their email address to that field, once the Approver takes action, a notification email will be sent to them. I can walk you through setting that up:

• In Form Builder, click on the Add Form Element menu on the left side of the page.
• Under the Basic tab, drag and drop the Email element to your form.
• Next, while you're in Form Builder, in the orange navigation bar at the top of the page, click on Settings.
• Click on Approval Floes in the menu on the left side of the page.
• Since you disabled the Jotform Approvals in your form, hover your mouse over the Approval Flow and click on the Gear icon. 
• Click on Enable.
• Click on the Pencil icon and you will be taken to the Jotform Approvals page.
• In Jotform Approvals, click on the Add Element menu.
• Drag and drop the Email element to the approval flow.
  
• Select the Email element and click on the Email icon.
• Under the Email tab, you can customize the body of the email.
• Under the Recipients tab, select the Email element we added in the Form Builder.
• Finally, click on Save.
  

Give it a try and let us know if you need any help.