Account Overlimit.

Salve, per un dato aziendale, vorrei sapere da quando abbiamo superato questo limite.

Grazie

Hi carletto777,

Thanks for reaching out to Jotform Support. Unfortunately, our Italian Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I checked your account and found out that it is currently scheduled to be downgraded back to starter plan today. So, you only have 100 submissions and right now you already have 314 submissions for this month. Your submission limit will reset on February 1st, 2024 12mn EST.

Reach out again if you have any other questions.

Hi, my question is aimed at understanding when this downgrade was carried out which did not allow the modules to appear on my site due to the limit of views linked to the plan

Hi carletto777,

Thanks for getting back to us. I can see that your account has been upgraded to Silver plan and the account is within the limits now. Your form should be accessible as of the moment.

Give it a try and let us know how it goes.