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  • Samira Kurtovski
    Domanda del 30 gennaio 2024 alle ore 05:49

    Continuo a notare prelievi dalla carta da parte di Worlpay e vorrei cessassero subito

    Jotform Thread 11297951 Screenshot
  • Lorenz Jotform Support
    Risposta del 30 gennaio 2024 alle ore 08:03

    Hi Samira,

    Thanks for reaching out to Jotform Support. Unfortunately, our Italian Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again. 

    With that being said, based on the screenshot you sent, I don't think the charge was from by Jotform so there's nothing we can do about it actually. I suggest you contact WorldPay to track where the payments are going to. You can reach out to their support here.

    Let us know if there's anything else you would like to ask.