Come disdire l'abbonamento e avere un rimborso

Buongiorno

Ho trovato sul mio conto corrente un addebito di €11.50

Io non ho mai autorizzato nulla e non so di cosa si tratta

Per favore cancellate tutto e vogliate fare un rimborso

Grazie

Hi Eugenio,

Thanks for reaching out to Jotform Support. Unfortunately, our Italian Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. Can you send me the email address of the account that was charged, so I can check? Or, can you please provide us with the details below so we can locate the charge:

• Last 4 digits of the card
• Card Type
• Amount of the last transaction
• Date of the last transaction

Once we hear back from you, we'll be able to move forward with a solution.

Hi Eugenio,

Thanks for reaching out to Jotform Support. Unfortunately, our Italian Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your concern. Upon reviewing your account, I couldn't find any active subscriptions, given that your inquiries were made through a Guest account. Nevertheless, allow me to guide you through the process of downgrading to the Starter plan and canceling your auto-renewal.

1. Navigate to your My Forms page, hover over your avatar in the top-right corner, and select Settings.

2. Within the Billing tab, choose the option labeled Change Plan.

3. Select the Downgrade button to transition to the Starter Plan.

4. A pop-up window will appear with additional details about the downgrade. Please adhere to those instructions to proceed with canceling your plan.

Reach out again if you have any other questions.