Ho problema ad entrare a Jotform non ricordo più le credenziali

Sono entrato con delle credenziale datate ma mi dice che devo fare l'upgrade. Come posso risolvere questo problema?

Hi Luigi_Campanile,

Thanks for reaching out to Jotform Support. Unfortunately, our Italian Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. To clarify, are you having issues when logging into your Jotform account? If so, you don't need to upgrade your account to log in to your account. It would help us to understand what’s happening if you could take a screenshot and send it to us. We have a guide here explaining how to do that.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

Hi Elisa,

Thanks for reaching out to us for help. I've moved your question to a separate thread. You can check out my reply here shortly.

In the meantime, let us know if you have any other questions.