Buat survei profesional dan efisien dengan Jotform untuk mendapatkan wawasan penting tentang bisnis perhotelan Anda. Sesuaikan salah satu dari 10.000+ templat survei gratis kami agar sesuai dengan pencitraan merek Anda dan mulai kumpulkan respons survei hotel dalam hitungan menit. Tingkatkan layanan pelanggan hotel Anda dan kinerja keseluruhan dengan mengumpulkan umpan balik tamu dengan Jotform.
Templat
Tidak tahu bagaimana memulai survei hotel Anda? Gunakan salah satu dari banyak template gratis kami untuk mengembangkan kreativitas Anda. Cukup pilih template, sesuaikan agar sesuai dengan branding Anda, dan kirimkan survei Anda ke tamu Anda.
Manfaat
Pembuat survei seret-dan-lepas kami yang andal dapat membantu pembuatan survei hotel yang sempurna menjadi mudah. Pembuat kami menyertakan ribuan template survei yang dapat disesuaikan sepenuhnya dan ratusan widget hebat.
Kumpulkan umpan balik penting dari tamu hotel dan kelola serta analisis tanggapan mereka di satu tempat terpusat. Tabel Jotform memudahkan untuk mengukur tingkat kepuasan tamu.
Jadikan survei Anda mudah diakses dan ditemukan dengan menyematkannya di situs web hotel Anda atau membagikannya dengan tautan. Anda juga dapat membuat kode QR yang dapat dipindai atau tautan ke survei Anda di halaman media sosial Anda.
Tidak hanya pembuat survei seret dan lepas kami yang mudah digunakan, tetapi kami juga menawarkan widget survei yang berguna untuk membuat survei hotel Anda terlihat dan terasa seperti yang Anda inginkan. Sisipkan bar kemajuan, siapkan tombol simpan dan lanjutkan nanti, dan lainnya untuk memastikan pengalaman survei sesuai dengan standar hotel Anda.
Survei Jotform memungkinkan Anda mengumpulkan umpan balik tamu penting secara offline. Tamu Anda dapat mengisi survei Anda dari tablet, perangkat seluler, dan bahkan komputer desktop.
Testimonial
Semua pertanyaan Anda tentang Jotform — terjawab. Lihat FAQ kami untuk jawaban atas pertanyaan umum, atau hubungi tim dukungan kami untuk informasi lebih lanjut.
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A hotel survey, also known as a hotel satisfaction survey, is a type of survey that aims to measure guest satisfaction in order to improve hotel practices and address possible pain points. Hotel surveys often ask about different aspects of a hotel and its amenities.
For example, most hotel surveys ask how the guest booked their stay, how many nights they stayed at the hotel, how the guest enjoyed their experience, whether the guest tried out any extra hotel offerings, and whether they’d like to share any additional information with the hotel. Hotel surveys also frequently ask guests to rate their experiences on a scale from 1–5 and to flag anything that was either outstanding or negative about their stay.
Hotels can conduct surveys online or in person, but most opt to send out their surveys via email or another electronic method to save time and paper. By creating a custom online hotel survey with Jotform, you can personalize your survey to ask about topics that are specific to your property. Once you’ve customized your survey to match your needs, all you have to do is send it out via email, a direct link, or QR code, or by embedding your survey on your hotel’s website.
Survei kepuasan tamu atau survei kamar tamu adalah kuesioner yang diberikan kepada tamu selama atau setelah mereka menginap. Survei ini mengumpulkan umpan balik mereka tentang hotel atau bisnis Anda.
Penting untuk mendengarkan umpan balik pengunjung untuk meningkatkan metode dan layanan Anda. Ini tidak hanya menunjukkan bahwa Anda berkomitmen untuk merawat tamu Anda, tetapi juga memungkinkan Anda untuk lebih memahami sisi positif dan negatif dari hotel Anda.
Membuat survei hotel online itu mudah dengan Jotform. Cukup masuk ke akun Jotform Anda dan klik Buat Formulir. Telusuri template formulir atau mulai dari awal. Gunakan pembuat seret-dan-lepas Jotform untuk menambahkan pertanyaan ke survei Anda dan menyesuaikannya agar sesuai dengan merek Anda. Anda bahkan dapat menggunakan logika bersyarat untuk menyesuaikan pengalaman setiap responden agar sesuai dengan respons mereka. Kemudian cukup bagikan survei Anda melalui tautan atau kode QR atau dengan menyematkannya di situs web Anda.
There are a few different subtypes of hotel surveys. The most common subtypes are in-stay and post-stay surveys. In-stay surveys are surveys that guests receive shortly after their check-in, while post-stay surveys go out to guests after they check out.
There are also other subtypes of hotel surveys that don’t concern guests, such as hotel employee satisfaction surveys, hotel evaluation surveys, and hotel client surveys.
Depending on the subject of your hotel survey, the questions you ask may vary. Here are a few general questions to ask on your survey, no matter the subject:
Both upper management and team members use the data collected from hotel surveys to foster a more hospitable and professional hotel environment.
You can conduct hotel surveys as frequently as you’d like. Some hotels send out surveys to guests after every experience they offer — like spa sessions, dining experiences, and off-site excursions — to gather feedback and suggestions about individual hotel experiences. Some hotels opt to send out a survey after the guest has checked out to get a more holistic view of their entire stay. The choice is up to you and what you feel would work best for your hotel.
No, hotel surveys are for all guests. Guests who had a negative experience might be more inclined to share their opinions with you, but that doesn’t mean that guests who had a good experience shouldn’t fill out your survey. Guest surveys should be for all guests, no matter whether their stay was negative or positive. Both types of responses will help your hotel create a better experience in the future.
You can encourage authentic and honest responses by creating a survey that’s both welcoming and professional. You can create a professional hotel survey with Jotform to show your commitment to providing stellar service. You can customize it to fit your needs with our drag-and-drop builder and integrate it with helpful tools to streamline your survey review cycle. Jotform also allows you to set a limit of one response per user to help combat spam responses.