After canceling your subscription, your account will remain in the Bronze, Silver, or Gold plan for the period you paid for until the next billing date. Afterward, your account will automatically downgrade to the Starter (Free) plan and no longer be billed.
To cancel your subscription
![Steps to change plan on Jotform's Billing page](https://www.jotform.com/blog/wp-content/uploads/2015/06/my-account-billing-change-plan-min.png)
- Select the Starter (Free) plan, then follow the instructions on your screen.
![The Starter (Free) plan](https://www.jotform.com/blog/wp-content/uploads/2015/06/starter-free-downgrade-button.jpg)
If your subscription is paid for via PayPal, you might also need to cancel it in your PayPal account. See How to Cancel Your PayPal Subscription for more information.
Send Comment:
35 Comments:
1 days ago
how to cancel ??? I did not provide my billing information so why do I have to go to my
billing account to cancel ??????
7 days ago
Please cancel my subscription to jotform...
8 days ago
Please cancel my subscription I’ve asked before.
9 days ago
What if I paid for the year? Will you provide a refund?
14 days ago
Please cancel my account
22 days ago
Please cancel my Jotform subscription. This is my 7th request.
29 days ago
I’m not sure I’m a client. How can I find this info out. I want to cancel subscription if I am a member.
33 days ago
Payment for the next year is appearing as pending on my bank account. Am I able to cancel my subscription before payment is finalised?
36 days ago
Hello,
If I cancel my paid subscription to Jotform and move to the free version, do I still maintain access to my data collected from previous surveys?
Many thanks
Alex
62 days ago
Can someone please help me cancel this
73 days ago
I need to cancel my account immediately.
85 days ago
I paid for a yearly subscription, am I able to downgrade to the free plan and get a refund?
91 days ago
Please cancel my account
104 days ago
i want to terminate my subscription but billing tab is missing here. i dont want to allow team jotbot to deduct my money from my creditcard .so please terminate my subscription from jotbot.Thanks
106 days ago
How to close my account?
122 days ago
I want to cancel my subscription. I filed complaints and I did not see any of my complaints.
127 days ago
Cancel my membership
143 days ago
Please cancel my subscription and email me confirmation.
158 days ago
Please cancel my account.
212 days ago
I keep getting this message “It looks like you set up your account through our mobile app. Please go to the Jotform Mobile Forms app to manage your subscription.” But I am unable to downgrade my subscription on the app. Please help, I want to downgrade.
233 days ago
I did not mean to sign up for this; I thought I was answering the previous email. Please unsubscribe me.
Thank you.
237 days ago
How far ahead of time do I need to cancel my subscription?
281 days ago
It was not my intent to subscribe. I was responding to someone else’s form and it said that they had run out of forms. I clicked the wrong button. Please unsubscribe me.
327 days ago
Like to change my visa card
330 days ago
Can you switch from an annual contract to a monthly contract mid-year?
is there a way to cancel a yearly subscription and receive a reimbursement for the portion not used?