Account Suspended: Update from the Email

please update of my emailing to reviewers@jotform.com with subject: Thread #8493341 

BR.
Syauqi

Hi Tbrtpmbuilding,

Thanks for reaching out to Jotform Support. Thanks for your patience while we’re looking into this and that it is taking longer to solve than expected. We need just a bit more time to review this. We’ll get back to you as soon as we have an update.

Likewise, we really appreciate your patience and understanding while we’re looking into this.

Let us know if you have any other questions.

Hi Tbrtpmbuilding,

Thanks for reaching out to Jotform Support. Thanks for patiently waiting. I just heard back from our Review Team. Unfortunately, the proof that you sent to us is not sufficient. In order to reactivate the account, we need to delete the related form, or you need to send us another proofs.

Reach out again if you have any other questions.

what kind a proof i had to give anymore? give me some clues

what things i need to prove anymore if my account can't go back.

I need your wise to think it back again, before deleting my account or deleting my database, which i've collected it more than 1 years.

Thanks

Hi Tbrtpmbuilding,

Thanks for getting back to us. As per our Reviewer team, the proof that you have sent to them is not sufficient. It also appears that they have informed you of this as well but have not heard back from you. You may respond to our Reviewer team's email and request any more information they may require. 

If you are unable to provide the requested additional proof, we will need to delete the related form in order to reactivate your account.

Let us know if you need any more help.