Kenapa tidak bisa bayar pakai metode pembayaran saya yang biasa ya

Hi conimprub,

Thanks for reaching out to Jotform Support. Unfortunately, our Indonesian Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Indonesia, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. We have checked and it seems that your bank is blocking the payment. Please contact your bank to see why the payment is not going through.

Let us know if you have any other questions.

saya sudah hubungi bank saya dan tidak ada kendala, mohon dibantu ya

Hi conimprub,

I went ahead and flushed your payment attempts, please try processing your payment in incognito mode.

Let us know how it goes.

Masih tidak bisa ya

Hi conimprub,

Thanks for getting back to us. I reached out to our Billing Team for assistance with your issue. I will get back to you once I hear form them.

Let us know if there’s anything else we can help you with. 

Hi conimprub,

Please try to process your payment using this payment link. If the payment still fails, please contact your bank as it seems that it is blocking the payment.

Keep us updated and let us know if you have any other questions.