Penyalahgunaan platform untuk refund (Penipuan)

  • Kik
    Ditanyakan pada tanggal 19 Juli 2023 pukul 12.16

    Saya tertipu secara online untuk pembayaran kosan. Dalam hal tsb, pelaku mengatakan untuk refund harus mengisi data melalui form berikut karena peraturan kosnya seperti itu (menggunakan platform jotform untuk mendapatkan informasi korban). Mohon informasi untuk pemilik akun ini serta ditangguhkan untuk link nya mengatasnamakan Bank BRI. Berikut terlampir screenshot dan link nya.

    https://form.jotform.com/230231737394051


    Terima kasih

    Jotform Thread 5343206 Screenshot
  • Waqas Jotform Support
    Dibalas pada tanggal 19 Juli 2023 pukul 14.31

    Hi Kik,

    Thanks for reaching out to Jotform Support. Unfortunately, our Indonesian Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Indonesian, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. Thanks for reporting this matter to us and helping us to keep Jotform safe. We understand how upsetting things like this can be, and we take your security and privacy very seriously. 

    We want to assure you that Jotform is not participating in this conduct. We supply a Form Builder, and unfortunately, some parties may use the forms for wrongful purposes.

    After looking into this, we determined that they have violated our Terms of Use. So, we immediately suspended the account, the account owner, as well as any forms and apps connected to it. However, please keep in mind that although the form owner has no access to the form or data at Jotform now, they might have received your submission information if they enabled the Notification Email feature.

    If you intend to report or have reported this matter to law enforcement and they open an investigation, and send us an official demand for information on this case, or if we receive a subpoena in connection with a court case regarding this matter, we'll be happy to provide it to them.

    Please feel free to reach out again if you have any questions or if we can help you in any other way.