akun ditangguhkan karena kartu kredit diblokir

Hi Mayora,

Thanks for reaching out to Jotform Support. While we do offer Support in many foreign languages, and we're working hard to add more every day, we don't currently have Indonesian Support agents who can help you. So I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using.

Now, coming back to your question, it seems you tried to upgrade your subscription multiple times, but the card payment was declined by the bank, which caused Adyen to block your credit card and trigger the suspension in your account. I've manually reactivated your account. You can try upgrading using another credit card to prevent your account from being suspended again. Additionally, I recommend reaching out to your bank to inquire about why the card was blocked in the first place.

Let us know if there’s anything else we can help you with.

Hi Mayora,

To avoid confusion, I moved your other question to a new thread and helped you with that here.