IP saya Banned

  • Muhamad Hanafi
    Ditanyakan pada tanggal 25 Oktober 2024 pukul 03.45

    Dear Jotform Support.


    Kenapa akun saya di banned ?padahal saya tidak ada melakukan kesalahan.

    Bagaimana saya bisa memulihkan akun saya kembali.


    Mohon bantuannya.

  • Afzal Jotform Support
    Dibalas pada tanggal 25 Oktober 2024 pukul 04.17

    Hi Muhamad,

    Thanks for using Jotform. When I checked your account, I saw that it was auto-suspended by our system because your form titled Formulir includes fields to collect sensitive information, which violates our Terms of Use.

    IP saya Banned Image 1 Screenshot 20

    I’ve removed the offending fields, and reactivated your account. 

    Let us know if you have any other questions.

  • muhammadhanafy19
    Dibalas pada tanggal 25 Oktober 2024 pukul 04.25
    Baik, silahkan di hapus formulir tersebut agar akun saya dapat diaktifkan
    kembali. Terima kasih atas bantuannya.
    Pada Jum, 25 Okt 2024, 15.17, Jotform <noreply> menulis:
    </noreply>...
  • William Jotform Support
    Dibalas pada tanggal 25 Oktober 2024 pukul 04.32

    Hi Muhamad,

    Our Indonesian Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Indonesian, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, as I also have responded to the other thread, I saw that your account is already active so you may freely log in to in.

    Let us know if you have more questions or need more help.