Mengapa saya tidak berhasil mengisi form? Tertera bahwa jenis file tidak didukung, padahal jenis file sudah benar sesuai arahan yaitu jpg/jpeg/png

Mengapa saya tidak berhasil mengisi form? Tertera bahwa jenis file tidak didukung, padahal jenis file sudah benar sesuai arahan yaitu jpg/jpeg/png

Hi dewichurinin45678,

Thanks for reaching out to Jotform Support. Our Indonesian Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Indonesian, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, can you share the URL of the form you are trying to complete, along with the file name of the file you are trying to upload?

Once we hear back from you, we'll be able to move forward with a solution.

Hi! Thanks for answering my question
This is the form link that I am trying to fill in and upload the file.
https://bit.ly/Formulir-Pendaftaran-Volunter-FUN-12
In that form I tried to upload 3 files named
1. FUN#12_Bukti Mahasiswa UM_Dewi Churin'in
2. FUN#12_Bukti_Penerima KIPK_Dewi Churin'in
3. FUN#12_Bukti Penerima KIPK_Dewi Churinin
Pada Min, 6 Okt 2024, 5.53 PM, Jotform <noreply> menulis:
</noreply>...

Hi dewichurinin45678,

I tried to upload some files with # in the file names and encountered the same error. Please rename the files you’re trying to upload to ensure there are no special characters like #. After changing the file names, try uploading them again.

Let us know if there's anything else we can help you with.