Data yang disubmit tidak masuk ke google spreadsheet

Halo. Mohon bantuannya.

Ada data yang baru disubmit tapi tidak masuk ke google spreadsheet, padahal sudah diintegrasikan dan sebelumnya bisa. Solusinya bagaimana ya?

Terimakasih.

Hi hejannisalestari,

Thanks for reaching out to Jotform Support. Unfortunately, our Indonesian Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Indonesian, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I manually pushed your submissions to a spreadsheet from our backend. Can you try to check your spreadsheet again? If you run into the same issue again, I suggest removing integration and adding back again. 

First, we're going to remove the Google Sheets integration and then add it back. Let's do it:

1. In Form Builder, in the orange navigation bar at the top of the screen, click on Settings.

2. In the menu on the left, click on Integrations and select the Google Sheets integration.

3. Then, click on Remove Integration and then Yes, Remove!

Now, let's connect the Google Sheets Integration again:

1. While in Form Builder, circle back to Settings at the top of the page.

2. In the menu on the left, click on Integrations and select the Google Sheets integration again.

3. Now, click on the Downward Arrow icon and select your Google account.

4. Select either Create a New Spreadsheet or Use an Existing Spreadsheet, and then choose your form fields.

5. Click on Save, and that's it, you're done.

If you select Create a new spreadsheet, a new spreadsheet will be created in your Google account, where submissions will be collected. If you select Use an existing spreadsheet, submissions will be collected in the spreadsheet you choose, which is already connected to your Google account. We also have a guide about Google Sheets integration that you can check out.

Reach out again if you need any more help.

Its already solved. Thank you for your help.