Suspend akun

  • Ahza
    Ditanyakan pada tanggal 30 Agustus 2024 pukul 03.01

    Ini kenapa tiba-tiba kena suspend padahal tadi lagi buat formulir, kesalahan apa yang saya perbuat?

  • Jeric Jotform Support
    Dibalas pada tanggal 30 Agustus 2024 pukul 03.49

    Hi Ahza,

    Thanks for reaching out to Jotform Support. Our Indonesian Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Indonesian, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, your account was suspended because you’ve got a form named Terima Barang that was tagged as spam/phishing. We understand that this might not be the case with your form, but we had to act according to the general rule to be in compliance with our Terms of Use.

    I did check your form, and it looks like the tagging was a false positive, so I reactivated your account. You should be able to log in now.

    Reach out again if you need any other help.

  • Ahza
    Dibalas pada tanggal 30 Agustus 2024 pukul 04.52

    Okay thank you