Akun Ditangguhkan

hallo,

kenapa akun saya di suspend ya? dimohon bantu dibuka kembali akun saya sepertinya saya tidak melanggar kebijakan jotform.

Hi DEASY,

Thanks for reaching out to Jotform Support. Our Indonesian Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Indonesian, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, your account was suspended because you’ve got a form named KUIS TEBAK SKOR NAGALIGA that was tagged as spam/phishing. We understand that this might not be the case with your form, but we had to act according to the general rule to be in compliance with our Terms of Use. I did check your form, and it looks like you are collecting user ID which is not allowed.

If you agree to follow our Terms of Use and let us delete the offending fields mentioned above, we can go ahead and lift the suspension on your account.

Once we hear back from you, we'll be able to move forward with this.

oke tidak apa apa , silahkan di hapus agar jotform saya bisa di buka
kembali.
Pada Sab, 3 Agu 2024 pukul 09.31 Jotform <noreply> menulis:
</noreply>...

Hi DEASY, 

Thanks for confirming. I've deleted the offending fields and reactivated your account. You should be able to log in now.

Reach out again if you need any other help.

what about our survey form? We only want ratings from customers. is it a
violation? Can I reopen my Jotform?
Pada Sen, 5 Agu 2024 pukul 00.00 Jotform <noreply> menulis:
</noreply>...

Hi DEASY,

I see that your account is suspended again. Please give me a moment to reach out to the relevant team to check more into this. Once we heard back from them, we'll circle back to this thread and let you know.

We appreciate your patience and understanding in this.

i check still suspend

Pada Sen, 5 Agu 2024 pukul 13.39 Jotform <noreply> menulis:
</noreply>...

Hi DEASY,

To reactivate your account, we need to verify the legitimacy of your business, so we’ll need you to do the following:

• Send us the URL where your form is used.
• Send us a link to your website or proof of affiliation with a legitimate institution.
• Change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

Send these things above to reviewers@jotform.com with Thread#17559081 as the subject, and we’ll let you know the status of your account after we’ve done a thorough review of them.

In the meantime, let us know if you need any other help.