Subscription: Payment declined

Hi sdm.filkom,

Thanks for reaching out to Jotform Support. Unfortunately, our Indonesian Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Indonesian, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I have checked your account and you're scheduled to downgrade on 2024-03-22. Could you please check if the card has enough balance? The issue might be related to your credit card and the authorization given by the bank. Please reach out to your bank and ask why the payment is being declined/not going through.

You can also try using another credit card with another bank. Banks have different policies, so they block transactions that are not suitable for them. Please check out our other payment options, e.g PayPal, which you can choose if it is acceptable for you.

Please take note that you can't upgrade your subscription to the Jotform mobile app. I also suggest upgrading your account using the Desktop version.

Reach out again if you have any other questions