How to Configure Okta SAML for Jotform Enterprise

December 18, 2024

Okta’s single sign-on solution can quickly connect to third-party services, including Jotform Enterprise. To get started, you must enable Single Sign-On on your Jotform Enterprise server. You also need an Okta
account with admin permissions.

Notes

  • Enabling SAML disables the integrated app’s regular sign-in page. Your users can log in to your server only through Okta.
  • Backup sign-in URLs where users can sign in using their regular username and password are not supported in Jotform Enterprise. You can contact Jotform Enterprise support to turn off SAML if necessary.

The Jotform Enterprise SAML integration currently supports the following features:

  • SP-initiated SSO
  • IDP-initiated SSO
  • Just in Time (JIT) provisioning

Configuring Okta SAML

To configure Okta SAML

  1. In your Okta Administrative portal, navigate to Applications in the left-hand sidebar
  2. Click the Browse App Catalog near the top of the resulting page.
Browse App Catalog in Okta dashboard
  1. Search for Jotform in the search bar, then click the Jotform integration from the results.
  2. Click the Add Integration button to add the Jotform integration to your Okta instance.
  3. Enter your desired Application Label and your Organization URL. If you have a custom domain
    configured with Jotform Enterprise, enter that instead.
App Settings in Jotform application
  1. Click the Save button.
  2. Next, go to the Sign On tab and click on Edit.
Sign On tab in Jotform application
  1. Click the Attributes (optional) button to fill in SAML Attributes. You can view the attribute list supported by the JIT provision at the end of this document. You can set the single attributes you would like to use in Jotform Enterprise.
Attributes section in the SAML 2
  1. On the same page, click on More Details under Metadata Details to copy your SAML details.
Metadata Details of Jotform SAML 2

Connecting Okta SAML on Jotform Enterprise

To connect your Okta SAML app

  1. Login to your Admin account on Jotform Enterprise and open Admin Console from the Profile Menu.
Admin Console menu in Jotform Enterprise
  1. Go to Settings on the left, then turn on Single Sign-On.
  2. Enter the Metadata Details you copied earlier from Okta as follows:
    • Entity ID — Issuer.
    • SSO URL — Single Sign-On URL.
    • Certificate — Signing Certificate.
    • SLO URL — Single Logout URL.
Single Sign-on toggle in the Admin Console of Jotform Enterprise

Once configured, you can start adding users to your SAML application and use Okta on your Jotform Enterprise server.

Notes

For the SSO prefill, you can add desired claims and manage them at the Jotform Enterprise Admin Console.

The following SAML attributes are just for JIT provisioning.

NameValue
emailuser.email
nameuser.name
surnameuser.surname

SP-initiated SSO

SP-initiated flows trigger when the user hits an authentication-required route.

Contact Support:

Our customer support team is available 24/7 and our average response time is between one to two hours.
Our team can be contacted via:

Support Forum: https://www.jotform.com/answers/

Contact Jotform Support: https://www.jotform.com/contact/

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