How to Store Your Data on EU Servers (Data Residency in EU)

December 18, 2024

Jotform is serious about GDPR compliance. If you are from the European Union (EU) or doing business within this region, you must store your forms and data in a EU data center. Europe Datacenter feature is automatically enabled for accounts created within the European Union. However, if you think you are not yet compliant or want to become compliant, this guide will walk you through it. 

  1. In My Forms page, click your Profile Picture at the top-right of the navigation menu.
  2. Click Settings to access your account’s settings page.
Account Settings Option in Jotform My Forms page
  1. Go to the Data section.
  2. Check the GDPR Datacenter option from the list. The Transfer Data to EU modal should open up.
GDPR Data Center Option in Data Page Jotform
  1. In the modal that pops up, click the Move to EU button.
Move to EU Button GPDR Jotform

At this stage, you will see the progress. You can close the window and wait for it to finish in the background.

Transfer Data to EU Progress in Jotform

You should see a success message when finished, and at the same time, you will receive an email confirming the transfer.

Transfer Data to EU Complete Jotform
Contact Support:

Our customer support team is available 24/7 and our average response time is between one to two hours.
Our team can be contacted via:

Support Forum: https://www.jotform.com/answers/

Contact Jotform Support: https://www.jotform.com/contact/

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