How to Unrequire a Login to View Uploaded Files

December 28, 2024

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As part of Jotform’s commitment to handling your data with care, we added a privacy option in your account settings so that you can only view or download the uploaded files in your form when you’re logged in. When you attempt to download a file without logging in, our system redirects you to a 404 error page.

Note

For HIPAA accounts, the privacy option for file uploads cannot be disabled. As a result, HIPAA account owners must log in to their accounts to view and download uploaded files.

For non-HIPAA accounts, we understand that you may not prefer this default setting for file-sharing reasons. Here’s how to make files accessible to anyone without requiring them to log in to your account.

  1. While logged in to your Jotform Account, click on your Avatar or Profile Picture on the right side of the page.
  2. In the menu, click your name to open the Account Page in a new browser tab.
Avatar menu in Jotform My Forms
  1. Next, go to the Security tab and uncheck the box next to Require log-in to view uploaded files under the Privacy section.
Require log-in to view uploaded files under Privacy section of Jotform Security page
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