How to Disable ‘Require Log-in to View Uploaded Files’

March 6, 2025

As part of Jotform’s commitment to handling your data with care, we added a privacy option in your Account Settings that requires you to be logged in to view or download uploaded files. If someone tries to access a file without logging in, they’ll be redirected to a 404 error page. But, if you need to share files more easily, you can customize this setting to allow access without requiring the login.


You can make files accessible to anyone without requiring them to log in to their account. Here’s how to do it:

  1. On your My Workspace page, click on your Profile Picture/Avatar on the top-right side of the page.
  2. In the menu that opens, click on Settings to open the Settings page in a new browser tab.
Settings option in the Avatar menu in Jotform My Workspace page
  1. Now, go to the Security tab on the left, and click on Send Verification Code in the Verification prompt.
Send Verification Code button in the Verification prompt of the Jotform My Account Security tab
  1. Then, copy the Verification Code sent to the email address linked to your account.
Verification Code email for making changes in the Jotform My Account Security tab
  1. Next, enter the code to verify you’re making changes to your account. You may or may not need to click on the green Verify button after you enter the code.
Verify Changes on Security tab pop-up in the Jotform My Account Security tab
  1. Now, under the Privacy section, uncheck the box next to Require Log-in to View Uploaded Files.
Require Log-in to View Uploaded Files option unchecked on the Privacy section of the Jotform My Account Security tab

That’s it! Now, anyone with the file link can view or download it without needing to log in. You can change this setting anytime if you want to restrict access again.

Note

For accounts with HIPAA-friendly forms, the privacy option for file uploads can’t be disabled. So, these account owners must log in to their accounts to view and download uploaded files.

Contact Support:

Our customer support team is available 24/7 and our average response time is between one to two hours.
Our team can be contacted via:

Support Forum: https://www.jotform.com/answers/

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