As part of Jotform’s commitment to handling your data with care, we added a privacy option in your account settings where you can only view or download the uploaded files in your form when you’re logged in to your Jotform account. When you attempt to download a file without logging in, our system will redirect you to a 404 error page.
Note
HIPAA accounts can’t disable the privacy for file uploads. It is required, so you must log in to view and download uploaded files.
For non-HIPAA accounts, we understand that you may not prefer this control for file-sharing reasons, so here’s how to make the files immediately accessible without logging in to Jotform.
- Click your Profile Picture at the top-right of the navigation.
- Click your name to access your account’s profile page.
- Go to the Security tab.
- Uncheck the Require log-in to view uploaded files under the Privacy options, and that’s it!
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14 Comments:
152 days ago
Found the problem with using Enterprise and having a form in a Team. You need to go into the Team settings where the form exists, then click on Security and uncheck the Require log-in to view uploaded files option.
344 days ago
thank you
More than a year ago
This does not seem to be working with forms that are linked to a team. I don't see any similar options in the team settings. Is it still possible to disable the requirement for login to view files if the form is linked to a team instead of "My Forms"?
More than a year ago
Our team are required to download email submissions. They are currently unable to do so as they are not logged in. We have confidential information and cannot give all team log in details or access to all form submissions. We only wish for them to download specific form submissions - can you confirm which boxes to untick to allow them to download and print from their emails and if the team will only be allowed to download submissions which they are the email recipient for?
More than a year ago
I’m absolutely confused on what to do. I hate computers and just don’t understand. There great pictures of pages you sent me., I just don’t know what to do with them. I need someone to actually talk me through it.
More than a year ago
Be aware, this feature does not work with the new Jotform Teams environments. There will be no warning given if you migrate a form using this feature into Teams.
More than a year ago
I am reopening the file from the email that you routinely send allowing me to continue my inputs later. When I sign in later, it shows that I have uploaded the files but I am not able to open them. This is ok as long as I can be sure that they are there.
For some files, I may need to make a last minute change; how can I delete a current version of a specific file and add a new version of that file?
More than a year ago
Thank you that was easy.
More than a year ago
I CANNOT CHANGE THESE SETTINGS? IS THIS BECAUSE OF A HIPAA PRIVACY. THERE ARE SOME FORMS I HAVE WHICH HAVE NO HIPAA REQUIREMENT. CAN A USE DOWNLOAD A PDF WITHOUT BEING LOGGED IN?
More than a year ago
I can't login
More than a year ago
Hello, I try to sumbit a verification forms through jotforms.com link but when I finish sending my two verification forms and then I wouldn't open the information from the link, would you help me please? Is there a phone number I can reach out to work with this issue, thank you.
More than a year ago
Sorry; I didn't mean to send duplicates. My first issue was not being able to download submissions, and so I went in and deleted them. Then I completed a contact form on my site, and I did not receive an email notification. When I submitted the test email, I did not receive that either.
I unchecked the box as you suggested, but will that correct the problem of not receiving my submissions via email?
Thank you for your time.
More than a year ago
I have unchecked this option in my account settings. The PDF can still not be downloaded if the client is not authenticated (such as in the browser).
Please advise.
More than a year ago
I have unchecked this option in my account settings. The PDF can still not be downloaded if the client is not authenticated (such as in the browser).
Please advise.