How to View Incomplete Payments of Your Payment Forms

When a user successfully completes the payment process for their submission, it is immediately recorded as a valid payment submission. However, for off-page payment gateways like PayPal Personal, payments are logged as incomplete until the transaction is successfully completed.

If a user discontinues the payment process midway or closes their browser during or after being redirected to the payment page, the system records their submission as incomplete.

Additionally, declined payments for off-page or redirected payment gateways are also marked as incomplete:

• Stripe Checkout
• PayPal Checkout
• PayPal Personal
• PayPal Express
• Venmo
• PayPal Invoicing
• PayU
• PayU Money
• PayU TR
• Worldpay UK
• Payfast
• Stripe ACH
• 2Checkout
• Skrill
• Sofort
• Paymentwall
• iyzico

Your form records the incomplete payment in Jotform Tables through the Pending Payment section.

Follow these steps to view the incomplete payments for your payment forms:

1. In the My Forms page, click on the form you want to open to view incomplete submissions.
2. Next, click on the Submissions button at the top.

Alternatively, hover your mouse over the form, click on the More button on the right, and select Submissions under the Data column in the menu.

3. In Jotform Tables, click on the Three Dots icon next to the name of the active tab.
4. Then, click on Incomplete payments in the Tab menu.

5. In the Incomplete Payments section that appears on the right of the page, hover your mouse over a submission with incomplete payment, and click on the View details button.

6. On the next screen, review the submission and click on either the Delete Forever button or the Complete button.

You can also select all or multiple submissions in the Incomplete Payments section and click on a button to perform an action on them simultaneously.

Deleting Pending Payments

When you click on the Delete Forever button in the Incomplete Payments section, a confirmation window appears. It reminds you that the action is irreversible and the submission will be completely inaccessible once you click on Delete Now.

Marking Pending Payments as Completed

When you click on the Cancel button in the Incomplete Payments section, a confirmation window also appears. It informs you that the submission will be marked as completed, triggering form email alerts and other related actions, such as integrations and workflows.

This action also adds the submission to your table and reports alongside other entries. However, it does not retry the payment process or charge form users.