How to Change Your Username

September 30, 2024

When registering to Jotform, you only need to provide your email address. Jotform will automatically create a username for you. To change your username, follow the steps below.

Youtube Embed Poster: liywhpM8Bdg

Notes

  • Updating usernames is possible for both Free and Paid accounts, except HIPAA accounts.
  • Changing your username invalidates all custom form URLs with your old username.

Here’s how to change your username:

  1. Open Account Profile.
  2. Next, click on Edit at the right end of the Username row.
  3. Enter your new username, then click on Save.
Jotform Profile Page - Edit Username

The change is saved if the username is available. Otherwise, a “Username is not available” message will appear.

Contact Support:

Our customer support team is available 24/7 and our average response time is between one to two hours.
Our team can be contacted via:

Support Forum: https://www.jotform.com/answers/

Contact Jotform Support: https://www.jotform.com/contact/

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