After canceling your subscription, your account will remain in the Bronze, Silver, or Gold plan for the period you paid for until the next billing date. Afterward, your account will automatically downgrade to the Starter (Free) plan and no longer be billed.
To cancel your subscription
- Go to Billing and select Change Plan.
- Select the Starter (Free) plan, then follow the instructions on your screen.
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51 Comments:
3 days ago
Please cancel my auto-renew and email a confirmation. Thank you.
4 days ago
I need to change my plan to starter plan and it won’t let me
4 days ago
trying to cancel my account and get a refund.
10 days ago
I want to cancel my Jotform account.
Ino longer have this business.
10 days ago
Hi. I am trying to cancel my account and I can't find the space to do that. I would also like a refund of the payment I just made as I did not authorise it.
11 days ago
Please confirm cancellation!!!
14 days ago
Hello, Can you please assist me in downgrading my package as of today. I would like to be refunded for this month as the payment only came out today. Thanks!
18 days ago
Please cancel my subscription as of 12/05. Please reverse and refund the $408 charge to my American Express
22 days ago
Please CANCEL SUBSCRIPTION/ACCOUNT immediately.
I was getting a “BLOCKED BY JOTFORM” error message on My Dr’s website where I fill out follow up forms for my appointment. I thought this what I was supposed to “download “ in order to complete the forms overnight.i was never able to fill out. I came to find out in the morning that everyone was getting that error message . It was the office to try and remove, not me. So I want this account CANCELED and I want to delete this app from my device ASAP,as it did not work anyways.. DO NOT BILL!
25 days ago
Hello I cancelled my subscription and want to confirm I will not be billed in December.
28 days ago
I would like to cancel my subscription already but I cannot retrieve my Account anymore
33 days ago
Hello. I need to cancel this subscription for annual BRONZE service. I can not afford to pay the amount charged to my card at this time.
39 days ago
I just created an account and logged in or whatever I don't know but this is not what I was thinking it was so just cancel it all together Thank you
50 days ago
I never paid for this and never understood what jotform was. It indicated this was free. I get enough junk email and other than a reply from you that indicates I will receive no further communication, I want to cancel this (whatever it is!)
55 days ago
Hola buenas noches, quisiera cancelar todas mis subscripciónes por motivo que no la estoy usando y se renuevan cada lunes
57 days ago
Hi I have only used jot form for a month can you cancel my subscription and refund me the money because I don’t want to use it anymore , I wanted to put jot form link on tik Tok bio but tik Tok restricts this link so i found another provider which is not restricted and I won’t be using jot form anymore please cancel my subscription and refund
60 days ago
Hi. We recently began using another software within the organization that provides us with the forms we have used JOTforms for in the past. We need to cancel our account and request a refund for the unused portion of our account. We pay for the full year in advance. How do I request a refund?
Thank you.
68 days ago
This is completely BS! The pricing page says you can cancel anytime. It does not say anywhere that if you have an annual subscription then you're stuck with it until the next billing cycle if you change your mind. Very confusing and misleading to find this out after the fact. Also, you guys do not send any reminders of the plans renewals, which I also have an issue with. I only received a notification of plan renewal that says this:
Cancellation Policy
You can cancel at any time. Just downgrade to the free account from our billing page. You can also email Support. Even when you cancel your subscription, you will not lose any of your forms or your data.
80 days ago
This is ridiculous can someone help me cancel my damn account. I cannot log into my account because I do not have access to the email anymore. Please help me cancel my account. MIND YOU I CANNOT LOG IN WITH THE EMAIL I HAVE ASSIGNED TO MY ACCOUNT BECAUSE I DONT HAVE ACCESS TO IT ANYMORE.
80 days ago
Can human please help me. I can’t log onto my jot account because I no longer have access. You want my card information but again cannot logo to my account. Can I please talk to someone
89 days ago
Hello, I am needing to Cancel my Account and get a Refund. We are no longer using this product and just saw a subscription charge come across our bank account. Please confirm cancelation and refund.
Thank You,
Brent
98 days ago
The software will not allow me to downgrade. It says that I have to downgrade using the app, but there is nothing on the app that allows this. I want to downgrade immediatly!!!
101 days ago
Connecting via web browser tells me I have to downgrade via the mobile app because that is how I upgraded. However, there is NO downgrade option on the mobile app. Please set this account back to the starter/free plan, ASAP.
102 days ago
my forms need to be hippa compliant, is this all included in your top plan, or does hippa cost more.......
104 days ago
I need to speak with someone immediately! I want to cancel my gold plan