How to Cancel Your Subscription

Last Update: May 8, 2024

After canceling your subscription, your account will remain in the Bronze, Silver, or Gold plan for the period you paid for until the next billing date. Afterward, your account will automatically downgrade to the Starter (Free) plan and no longer be billed.

To cancel your subscription

Log in to your Jotform account, then go to Billing.
On the Billing page, select Change Plan.

Steps to change plan on Jotform's Billing page

Select the Starter (Free) plan, then follow the instructions on your screen.

If your subscription is paid for via PayPal, you might also need to cancel it in your PayPal account. See How to Cancel Your PayPal Subscription for more information.

Contact Support:

Our customer support team is available 24/7 and our average response time is between one to two hours.
Our team can be contacted via:

Support Forum: https://www.jotform.com/answers/

Contact Jotform Support: https://www.jotform.com/contact/

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Comments:

Sharon L Davis

6 days ago

Please cancel my subscription to jotform...

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Robert Stacy

6 days ago

Please cancel my subscription I’ve asked before.

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Charmaine Smith

7 days ago

What if I paid for the year? Will you provide a refund?

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Alison Barnes

12 days ago

Please cancel my account

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Victoria Brocato

20 days ago

Please cancel my Jotform subscription. This is my 7th request.

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Antoinette Zam

28 days ago

I’m not sure I’m a client. How can I find this info out. I want to cancel subscription if I am a member.

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Fortunate Mchechesi

31 days ago

Payment for the next year is appearing as pending on my bank account. Am I able to cancel my subscription before payment is finalised?

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Alex Wolf

35 days ago

Hello,

If I cancel my paid subscription to Jotform and move to the free version, do I still maintain access to my data collected from previous surveys?

Many thanks

Alex

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Trina White

61 days ago

Can someone please help me cancel this

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John Krihwan

71 days ago

I need to cancel my account immediately.
Dionne Conrad

83 days ago

I paid for a yearly subscription, am I able to downgrade to the free plan and get a refund?
Kathleen

90 days ago

Please cancel my account

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Salmeena Azwar

103 days ago

i want to terminate my subscription but billing tab is missing here. i dont want to allow team jotbot to deduct my money from my creditcard .so please terminate my subscription from jotbot.Thanks

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TP

105 days ago

How to close my account?

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Michele Gatti

120 days ago

I want to cancel my subscription. I filed complaints and I did not see any of my complaints.

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Jonathan Martin

126 days ago

Cancel my membership
Laura Vass

141 days ago

Please cancel my subscription and email me confirmation.

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Bob Sheedy

157 days ago

Please cancel my account.

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Émilie Lizotte

210 days ago

I keep getting this message “It looks like you set up your account through our mobile app. Please go to the Jotform Mobile Forms app to manage your subscription.” But I am unable to downgrade my subscription on the app. Please help, I want to downgrade.
Lynn Dunham

232 days ago

I did not mean to sign up for this; I thought I was answering the previous email. Please unsubscribe me.
Thank you.
Dr Amy Armada

236 days ago

How far ahead of time do I need to cancel my subscription?
Walker

280 days ago

It was not my intent to subscribe. I was responding to someone else’s form and it said that they had run out of forms. I clicked the wrong button. Please unsubscribe me.
John Nielsen

326 days ago

Like to change my visa card

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Melissa Chapter

329 days ago

Can you switch from an annual contract to a monthly contract mid-year?
is there a way to cancel a yearly subscription and receive a reimbursement for the portion not used?

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rywei

345 days ago

I want cancel the subscription

But I try several times I couldn't so please any help?

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