How to Create a Contact Form in Jotform

Contact forms are one of the most commonly used form types. They provide a quick and easy way for users to reach out for assistance, share feedback, report issues, or submit ideas. Manually creating contact forms can be time-consuming, difficult, and frustrating.

Jotform is the easiest, drag-and-drop (WYSIWYG) form builder available. Simply, drag and drop the form fields where you need them and any changes will automatically saved on your form. That’s it. You don’t need to write even a single line of code. Let’s dive in!

Setting Up a Contact Form

Setting Up a Contact Form is relatively easy. Let’s do it!

1. In your My Forms page, click the Create Form button.

2. Select Start From Scratch to create a new blank form.

3. Choose Classic or Card Layout.

4. While in the Form Builder, click on Add Element and the drag-and-drop the fields to add it to your form, such as:
   • Full Name — For the visitor’s full name.
   • Email — To collect their email address.
   • Phone Number (optional) — If you want their phone number.
   • Long Text — A text area where users can type their message.
   • Submit — To submit your form submissions.

5. The Form Builder auto-saves your changes. You’re done once everything is added.

If you want your contact form to look more friendly and professional, here are a few best practices you might want to consider.

Make Your Form Specific

Contact Us is a broad term that might confuse your users. Make it clear what the contact form is for by adding a specific subheading, such as the example below:

Which Looks Better?

Add Helper Information

Filling out a form can be tricky. Use sublabels, placeholders, hover texts, and short instructions to guide users and prevent mistakes. Below is an Email Address field example:

• Hover Text — We’ll contact you at this email
• Sub label — Enter your work email.
• Placeholder — example@company.com

Adding Sub Label

To add a Sub-Label on your Field. Simply follow the steps below:

Adding Placeholder and Hover Text

To add Placeholder and Hover Text, follow the steps below:

Embedding your Form

Embedding a form in your website can help you meet users where they’re at and may even get you more form responses. To get your embed code, simply follow the steps below and paste the code to your webpage.

Avoid Using Captchas

We know captchas serve a purpose, but sometimes they can be frustrating and decrease conversion rates. With Jotform, you don’t have to use captcha unless you continually receive fake submissions. Jotform has built-in spam prevention systems. If you still want to add a captcha field, check out our user guide on How to Add a Captcha Field.

Keep It Simple

As the saying goes, simplicity is beauty. When creating a contact form, it’s important to keep things straightforward. Avoid adding unrelated information, ads, or extra fields that could confuse your users. A clean, simple form ensures users know exactly what to do and makes it easier for them to submit their information. The more focused and clear your form is, the higher the chances of users completing it without frustration. Keep it simple, and you’ll see better results.