Jotform will stop sending emails when your email address is on the bounce list. There are several reasons why your email address may have been added to the bounce list. It could be due to a non-existent or inactive email address, your mail server might be unavailable, your email server rejected emails due to suspected spam, your mailbox is full, or Jotform is on your deny list.
High bounce rates can put the sending method at risk and bounce messages must be processed without exceptions. If you notice notifications are not coming through, your email address might be on the bounce list.
To remove your email from the bounce list
- Go to Account Settings.
- In the Bounce List section, enter and check your email address.
- Select Remove From Bounce List if your email address is on the bounce list.
You should now receive emails when someone submits your form. Configuring your email notifications to use your own SMTP is recommended if your email address is constantly being added to the bounce list. See How to Set Up SMTP to learn more.
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105 Comments:
19 days ago
Our email is on the bounce list, but I do not have a button to remove it. We've used Jotform for several years and never had a problem with receiving email notifications before, but on 6/6/24, we stopped receiving them.
More than a year ago
Good morning,
I kept getting 404 messages when I tried to reply to my other support thread, but I wanted to provide the URLs to the forms that I'm supposed to be receiving to my inbox that have not been arriving for several days. Please see them below and let me know if there's anything I can do to get these back on. Thanks. We are also not receiving our 2FA emails either...
More than a year ago
I’m not receiving any emails from jotform.
More than a year ago
Our primary shared user, grant@grantstreet.com, is not receiving emails from Jotform. I suspect this is because it was added to the bounce list because it was not an active email address prior to today. I cannot see whether this email is on your bounce list, as my account settings page does not match those in the screenshots above. Can you please check whether this email is on your bounce list and if so, remove it?
I can send a screenshot of my account settings page, if needed, but the image will not copy into this comment widget.
More than a year ago
I’ve reset password several times and still can’t login in with new password
More than a year ago
Please can you kindly remove my name and email address from your customer list or any other list. Also let me know when you've done it.
Thank You and have a Great Day !
Vivianne Boisvenu
More than a year ago
Please take me off bounce list
More than a year ago
Is the bounce list only available to administrators? I followed the directions that are outlined in this article, but when I get to the "Settings" tab in the Settings there is no place to edit the bounce list.
More than a year ago
Hi,
I request to help to filter the Bounce & Unsubscribe list data.
More than a year ago
These directions appear to be very outdated. Can you tell me if stephanie.franklin@lrsd.org is on your bounce list?
More than a year ago
I have removed my email from bounce list and email notifications are still not coming through. Please advise.
More than a year ago
There is something wrong with your support process. Nothing is going through.
More than a year ago
Hi
Remove my email from this site.
More than a year ago
Hi,
I am not getting my submissions. I have checked my bounce list and spam folder. Submissions are currently not going to my emails
More than a year ago
I understand that. But, when I go into my forms...there are submissions there...but I am still not receiving emails that all of them were submitted. There's maybe 2 guys that I get emails from.
I checked the "bounced" emails, their not included.
This need to be fixed.
More than a year ago
Please remove my email id or delete my account permanently
More than a year ago
I want remove because my it has been use by other
More than a year ago
Please helpe remove my email address from bit bounce kestar.blessing123@gmail.com. I will really appreciate if you can help asap. Thank you.
More than a year ago
Pls help remove my bounce id. Someone is using my id
More than a year ago
Please help.me remove my email.in bounce list charmainetompong@yahoo.com.ph
More than a year ago
Please help me remove my email from bounce list
service@muxxlube.com
thanks.
More than a year ago
Pls can u remove my email from bit bounce ao naomi.gichuhi@yahoo.com
More than a year ago
Can you please remove my email address melisa.xhepa@hotmail.com from bitbounce.
Thanks
Andy
More than a year ago
please remove my email from bit bounce
More than a year ago
Can you please remove my email address andyowen6@hotmail.com from bitbounce.
Thanks
Andy