Notification and Autoresponder Emails are core features of Jotform. This allows you to send and receive emails from your form. Within these features, you can use a custom sender email through SMTP. Doing so is beneficial for branding purposes and ensures better deliverability by using your own domain’s email server. This approach helps maintain a professional appearance, strengthens your brand identity, and reduces the chances of your emails being flagged as spam.
The prerequisites to setting up the SMTP are the following:
- You must know the SMTP credentials for Custom SMTP. Contact your email service or hosting provider if you don’t know this.
- Whitelist Jotform IP addresses. Reach out to your hosting provider if whitelisting is required before you can send emails using their SMTP platform. Visit Whitelisting Jotform IP Addresses and Domains to get the list.
Adding and Setting up the SMTP
You can add and set up the SMTP in your account by following the steps below:
- While logged in to your Jotform account, click your Profile Picture from the navigation menu.
- Click Settings from the submenu.
- Under the Sender Emails section, click the Add Sender Email button.
- Select from the list of SMTP providers:
- Assuming you select Custom and click the Continue button, you must enter the SMTP details as follows:
- SMTP Account Username — Unless your hosting provider specifies a unique username, this should be your email address.
- SMTP Account Password — Enter the password of the given SMTP Account.
- Host Name — The hostname provided by your hosting provider.
- Email Address — Your email address.
- Password —The password for the given email address/username.
- Security Protocol — Select TLS or SSL.
- Port — Enter 587 for TSL or 465 for SSL.
- If everything’s filled, click the Send Test Email button to confirm the SMTP works. If it works, click the Save button to finish the setup. Otherwise, correct the details.
Using the Custom Sender Email in a Form
You’re done with the custom sender email setup. Now, select the newly added custom sender email in the Emails setting of your form.
- In the Form Builder, go to the Settings tab.
- Click Emails on the left panel.
- Hover your mouse over the notification or autoresponder email, and click the Pencil Icon to edit.
- Under the Advanced tab, select the custom sender email from the Sender Email dropdown.
Did you know?
If a custom sender email is added, you can select it on multiple forms without setting it up again.
Note
Some email service providers implement limits to the number of SMTP requests that can be made per day. For example, Google and GoDaddy each have a set of 500 SMTP requests. If you go beyond this limit, both Google and Godaddy will block your request to send the emails. You can send emails again in 1 to 24 hours.
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8 Comments:
14 days ago
I somehow cant believe this low level of support - after years of being a loyal customer. In another chat 66 days ago I already brought up the problem, that with this guide there is no possibility to set up an email with a google alias. There was a suggested solution with using app passwords, but it does not work because in jotform it does not show the required authentification-symbol. And now I cant even answer to the previous chat anymore! So I have to write everything again and things get complicatet. The other chat is https://www.jotform.com/answers/19569581-how-to-use-an-alternative-alias-email-as-the-sender-email-with-google-workspace
80 days ago
So, this is a real problem. How do i make an alternative email of a google workspace user the sender-email?
With the alternative email you cant use the "google" method, and the "individual" method does not seem to work either!
So, how does that work? It is extremely urgent and important!!! Can´t believe you dont provide a guide first hand
295 days ago
Did you mean there could be limits of 5000 emails (not 500 emails) to Google and Yahoo?
As stated here, Google and Yahoo will limit senders who send more than 5000 emails a day IF their email account isn't authenticated as per spec
my url didn't go through on my previous post. You can google "Requirements for sending 5,000 or more messages per day."
It's a pity that jotform doesn't have the capabilities yet to authenticate using DKIM and SPF
More than a year ago
We are currently using MS O365 but it only support StartTLS and we tried it in Jotform email SMTP, it could not support TLS / SSL / Non-secure as we could not receive the test email
Pls help to add STARTTLS in the list if possible (using port 587)
thks
More than a year ago
OAuth authentication (for Office365 accounts with MFA) is not currently available for SMTP setup in JotForm. With the recent blocking of legacy authentication methods by Microsoft, implementing secure authentication methods is becoming ever more urgent.
Are there plans by the Jotform Development Team to implement OAuth authentication for SMTP emails?
More than a year ago
We use Office365 with MFA enabled and legacy authentication blocked. Am I right to assume that SMTP will not work with JotForms?
More than a year ago
Can you call me. I want to use your service
More than a year ago
This is simply BS.
If one was to use SMTP, Gmail will alert the recipients that the email is potentially harmful, as it looks like a spoof.
There is no solution to Jotform reliability. It is simply an antiquated & was-never-even-adequate service.
There's no bright future for JotForm. AVOID!