Last name is not passed onto Zapier data.

  • Personalis
    Demandé le 13 décembre 2023 à 10:36

    J'ai intégré un champ nom dans une popup Learny box qui renvoi vers mon formulaire Jotform et lors de l'zautomatisation avec Zapier, le prénom et le mail remonte bien mais le nom ne remonte pas. Pouvez-vous m'indiquer si il s'agit d'un bug ou bien d'une mauvaise manipulation de ma part svp ?

    Lien vers ma popup : https://bonus.personalis.company/ebook-fdf-6576ba6802a94/?force-admin

    Lien vers mon formulaire : https://form.jotform.com/233444518850357

  • Eliza Jotform Support
    Répondu le 13 décembre 2023 à 14:00

    Hi Personalis,

    Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I cloned your form and saw that you're using two separate Short Text elements of fields for the first name and last name. Check out the screencast below:

    Last name is not passed onto Zapier data Screenshot 30

    I suggest you use Full Name element instead, so both the first and last name will be mapped in one single field? Here's how to add it to your form:

    1. In Form Builder, click on Add Form Element on the left corner.
    2. Drag and drop Full Name onto your form.

    Last name is not passed onto Zapier data Screenshot 41 Can you go ahead and try it again and let us know how it goes? If the same thing happens again, we'll investigate it more to see if we can figure out what's going on.

    As soon as we hear back from you, we can move forward with a solution.