Show and hide page conditions are not working properly with radio buttons

  • Scheins
    Demandé le 10 décembre 2023 à 13:57

    Hallo Jotform-Team,

    Ich habe bei meinem Formular (https://form.jotform.com/233402760643350) Bedingungen, die auf das Feld "formularart" prüfen. Wenn der Feldwert NICHT = "Plattform" ist, sollen die Seiten 8,9,17,18,26,27,35,36 und 37 ausgeblendet werden. Dies funktioniert, wenn der Feldwert von "formularart" = "Vermittler" ist. Es funktioniert aber nicht, wenn der Feldwert = "Privatkunde" oder "Handwerker" ist. Warum?

    Wichtig, Das Feld "bitteGib417" muss den Wert "#input_417_0" haben

    Das treibt mich gerade in den Wahnsinn...

    Danke für eure Hilfe!

    Gruß

    Ben


    Jotform Thread 9900253 Screenshot
  • Vanessa_D Jotform Support
    Répondu le 10 décembre 2023 à 16:33

    Hi Scheins,

    Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.

  • Vanessa_D Jotform Support
    Répondu le 13 décembre 2023 à 04:33

    Hi Scheins,

    Thank you for patiently waiting and sorry for the delay. Initially, when you first opened this thread, I was able to replicate the issue. However, as of right now, it seems that it is working when I tested it on Page 8. I didn't choose "Plattform" in the Formularart field and Page 8 didn't show up. Here's a screen capture: 

    Show and hide page conditions are not working properly with radio buttons Image 1 Screenshot 20

    Did you manage to fix the issue? I haven't tested the other pages yet but can you let us know if you're still having issues?

    Thank you for your understanding and patience.