Compte Bloqué

Bonjour nous avons une solution pour entreprise https://allgaier-group.jotform.com/login , mon compte est bloqué , pourriez vous le débloquer svp ?

Hi Spicher,

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. It seems that you’ve created a ticket for our Regular Jotform Support, but because you have an Enterprise account, we have a dedicated Enterprise Support Team to help you. I’ve gone ahead and contacted the Enterprise Support Team about this and they should be reaching out to you shortly to help you.

Thanks for your patience and understanding, we appreciate it.

Hi Tony,

Thanks for reaching out. I've unlocked your account, can you try completely clearing your browser cache and cookies and using an incognito/private browser session and see if you can log in then? Do also note that any admin on your server can also unlock accounts through the admin console should this happen again.

Give this a try and let us know if you're still experiencing issues logging in.

Hi

We tried to unlock the account with an other admin accound it doesnt work . Thanks for your support Jot Team :-)

Hi Tony, 

Thanks for getting back to us. As you are under an Enterprise account, which means that we have a dedicated Enterprise Support Team to help you. We have a guide that explains how to create a ticket for Enterprise Support here. You can create a ticket there and someone from the Enterprise Support Team will get in touch with you.

Let us know if there’s anything else we can help you with.