Security Alert - Unusual Login Activity

Bonjour,

Suite à votre alerte de comportement inhabituelle ci-dessous, j'ai réussit à me connecter et a changer mon de passe. Car effectivement il ne s'agissait pas du tout de moi!

Your Jotform account was logged into from Belgium, at 2023-12-02 12:26:42(UTC+0) with the following IP address: 5.62.20.45. We sent this email to make sure it was you.

If it wasn’t you, please login to your account and change your password.

Du coup comme j'ai réussi à changer mon mot de passe, je ne sais pas si il y a autre chose à faire de mon coté ou du votre?

En tout cas je vous informe que c'était bien une connexion illégitime. La surveillance des tentatives de connexion est peut-être à accroitre en ce moment...

Cdt,

LK

Hi KRALIK,

Thanks for reaching out to Jotform Support. Unfortunately, our French support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. If you did not authorize the login, you can view your account history/activity logs to see the actions taken while another user logged in the account. You will also see the IP address of the device that was logged in and verify it belongs to you. Let me show you how:

1. Click on your Avatar located on the upper right side of the page.
2. Click on Settings.
3. Go to History.
4. Choose a custom date range from December 1st to 2nd.
5. Choose All Actions.

This way, you will be able to see the changes made in your account. We do send logging authentication codes to our users if we detect multiple devices that are being used on an account, can you please confirm if you are receiving that?

Give it a try and let us know if you need any help.