How to cancel my subscription?

Bonjour

Je souhaite stopper mon abonnement, pouvez-vous m'indiquer la procédure à suivre

Clt

Lebié Armel

Hi Lebié,

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. Sure, you can cancel your subscription, but it should be done on the Desktop version of Jotform, rather than the mobile app. It's easy, let's do it:

1. On your My Forms page, hover your mouse over your avatar in the top-right corner and click on Settings.

2. Under the Billing tab, click on Change Plan.

3. Click on the Downgrade button to switch to the Starter (Free) Plan.

4. There will be a pop-up window with some extra information about the downgrade. Please follow those instructions to continue with canceling your plan.

After confirming the cancellation, your subscription will no longer be billed on the next billing date and will automatically downgrade to the Starter (Free) plan on the date of its expiration (usually on the next billing date). We also have a guide about How to Cancel your Subscription that you can check out. 

Let us know if you need any more help.