Overlimit: My form can no longer be accessed.

  • lesentrepreneusesalbigeoises
    Demandé le 20 novembre 2023 à 09:22

    Bonjour,

    L'espace est indiqué comme saturé alors qu'il y a un seul formulaire de stocké.
    Nos participantes ne peuvent plus compléter le formulaire.

    Pouvez vous rectifier le problème ?
    Merci

  • Eliza Jotform Support
    Répondu le 20 novembre 2023 à 11:28

    Hi lesentrepreneusesalbigeoises,

    Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I checked your account and can confirm that you haven't reached any of your limits yet. I'm really sorry that this is happening. I've gone ahead and cleared your form caches. Your form should be working properly now.

    Reach out again if there’s anything else we can help you with.