espace de téléchargement dépassé

Bonjour,

j'ai reçu un message m'indiquant que mon espace de téléchargement est dépassé.

Je ne comprends pas à quoi cela correspond.

J'ai 3 formulaires sur 5.

J'ai effacé des formulaires soumis et vider la corbeille ainsi que le cache.

Cela ne change pas.

Quoi faire ?

Pouvez vous m'indiquer ce qui rempli l'espace de téléchargement et commet éviter qu'il se remplisse.

Merci par avance.

Bien cordialement

Hi Balos,

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I have checked your account and it is over limit. I further checked and noticed your account limits have not exceeded. It seems to be form cache issue. I have cleared your form cache and not your account is active.

You can also clear form cache from your account settings, You can check this guide about How to Clear Your Form Caches.

Let us know if you need any more help.