Account Overlimit Status Inquiry

Bonjour! J'aimerais comprendre pourquoi mon espace de stockage est plein alors que j'ai 2 formulaires simples seulement et aucune soumission dans mes boîtes de réception?

Hi Boite_MOI_CISSSCA,

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. If I understood what you’re asking, you are asking about the Overlimit status of your account. This usually happens when you receive an uploaded file on your form and the file size exceeds the Upload Space Limit of your Starter account which is 100MB.

I checked your account and can see that you have already deleted uploaded and it is now at 0.00 MB. I have re-calculated the Upload Space of your account and it is now re-activated. I have also cleared your form cache to refresh the status of your forms.

To avoid this issue, I suggest limiting the file size that the form users can upload on your form. Let me show you how:

1. In Form Builder, select the File Upload field and click the Gear icon.
2. Go to the Options tab and toggle the Limit File Size button to ON then set a file limit size. You can also check out this related guide on How to Create File Upload Forms.

That's it. Give it a try and let us know if you need any other help.